Fortnite starter pack did not get it?

I just bought on pc the new season 10 5 euro starter packet and have neither the skin with back pack nor the V-Bucks received but the money was paid and is no longer on my account

It may be that the starter package arrives later I also happened to times that I bought something and it arrived 2-3 hours later

If it does not arrive, I do not know what to do

Oke😑