Gecheatet
No have always followed the guidelines
Then maybe because of the suspicion of cheating or other violations. - It is best to contact the support they should check
I have already made
You can't do more at first.
Ask the support
Unfortunately you have to contact EpicGames Support with this question, because only the employees have access to this information.
You can find the support email on their website.
Hope I could help.
[Youtuber: KSJayCrazy]