I bought the Lootboy 10 pack but I didn't receive the packs. Does jmd know what I can do?

I bought the Fortnite 10 bundle today in the Lootboy app. However, I did not receive the packs

Unfortunately we can't help you there either because we do not have enough information: we do not know what you paid for, in which shop, and so on.

Contact fortnite support

I bought it for the packs for the PC version. I also received an email that I bought the bundle of 10, but I still did not receive the packs