Entered Fortnite pickaxe code, but isn't Fortnite?

Went to the game shop with my son yesterday to get this code for this pickaxe. If we did everything that way, then it was a success. But it is not there. I do not get it. Where is the? I already wrote emails to Epic Games but so far no answer. I also called the game shop, who said that everything had to be linked… It was. But no pickaxe! My son is of course very unhappy. Can anyone help me further?

If he plays on another platform like PC then it may be that you have not linked the accounts and the pickaxe on the FN ACC from the Epic ACC on which the code was redeemed.

This means? What can you do now?

If you contact the support, you should also have a little patience, they will take care of it.

You have to close the game once and open it again. And the epicgames account must be connected to the platform with which it is playing.